Dedicated Customer Care Team

We Satisfy Unmet Needs.

The reality is that the current healthcare market is complicated and expensive. We all know that. Our mission is to navigate this market and solve unmet patient needs.

What does this mean?

  1. THE NEED FOR INNOVATIVE MEDICATIONS: Our journey began when we recognized a need for personalized medications,
    which may not have been accessible to your patients before.
  2. THE NEED FOR SUPPORT, HOW AND WHEN YOU NEED IT: We are committed to consistently delivering world-class customer service to you.
    Our friendly customer care professionals are headquartered in San Diego, CA and phone support is available Monday through Friday from 8:30 am – 8:00 pm (EDT).
  3. THE NEED FOR TRANSPARENCY: We built our company on a foundation of personal and professional integrity. We ask our employees to be ethically unyielding, transparent, inspire trust and ultimately take care of your patients like they would family.
  4. THE NEED FOR AMAZING PEOPLE: We only hire the best talent for our team. We ask for relentlessly positive attitudes and cultivate a creative, innovative culture where everyone benefits.

We take the hard work off of your hands. You write the prescription, and provide them an information sheet with three easy steps.

Your Customer Experience

  • Friendly team of Customer Care Advocates to take care of your patients, helping you reduce call backs to your office.
  • Convenience of live support Monday through Friday from 8:30 am – 8:00 pm (EDT) at (844) 446-6979.
  • Multiple convenient ways for your patients to pay for their prescription.
  • Fast turnaround, and the ability to set your patients up on refills that may reduce the need for them to remember every month.
  • Need a higher level of service? We offer our VIP Advantage Program with even faster response times and access to a weekly summary
    reports on recent orders.

We are here to help you and your patients! Click here to contact us today.